FAQ

Booking & Delivery

When do you set up?

Setup times vary based on the day's schedule. We typically arrive 1–3 hours before your event. We will call 48 hours prior to confirm delivery time and ensure someone is available on-site.

Do you deliver?

Yes! Delivery fees are based on zip code, with a minimum charge of $50. Deliveries include first-floor, to-door or yard drop-offs. Additional fees apply for deliveries involving stairs, elevators, or setup in challenging locations.

What areas do you deliver to?

We proudly serve Chicago Northshore area including: Glencoe, Winnetka, Kenilworth, Wilmette, Highland Park, Deerfield, Riverwoods, Northbrook, Northfield, Glenview, Buffalo Grove, Lincolnshire, Wheeling, Morton Grove, Skokie, and Niles. If you're outside this area, additional delivery fees will apply.

Payment & Cancellations

How do I make a reservation and payment?

A signed rental agreement and 20% deposit are required to reserve your equipment. The full balance is due 2 business days before delivery. If paying by card, we automatically process the balance 2 days before your event.

What forms of payment do you accept?

We accept credit cards, business checks (no personal checks), and cash. For cash payments, please have exact change, as drivers do not carry extra cash for safety reasons.

What is your cancellation policy?

Non-weather cancellations:
7+ days notice: Full credit toward a rescheduled event or raincheck (valid for 1 year).
Less than 7 days: Subject to a 33% cancellation fee.
Less than 48 hours: Subject to a 50% cancellation fee.

Weather-related cancellations:
24+ hours notice: Full credit or raincheck.
Less than 24 hours: Subject to a 33% cancellation fee.

After setup begins: 100% cancellation fee applies.
All cancellations must be made in writing via email or text.

Setup & Equipment Use

What surfaces can you set up on?

We can set up on grass, dirt, asphalt, or concrete. We cannot set up on rocks or gravel, as they can damage our equipment.

Do we need to keep inflatables plugged in?

Yes! Inflatables must stay connected to power the entire time .Please ensure an outlet located within 50 feet of each unit. Nothing else must be connected to the electrical outlet during operation of the unit. Voltage at the motor must be 110 volts. After your event, keep the inflatable running—we’ll inspect and deflate it upon pickup. In high winds, turn off the blower.

Do you set up and tear down?

Inflatables and tents include setup and takedown.
Tables and chairs are delivered stacked and must be stacked again for pickup. Setup/knockdown service for tables and chairs is available for an extra fee if arranged ahead of time.

Can you set up at parks?

Yes! However, most parks do not have electricity. You must rent a generator unless you reserve a pavilion with confirmed electrical access. Check with your local park district before booking.

Safety & Cleaning

Is the equipment cleaned?

Absolutely. All inflatables and equipment are thoroughly cleaned, sanitized, and inspected after every rental for your safety and peace of mind.

Are we responsible for damages?

You are not responsible for normal wear and tear on our equipment. However, you are responsible for any damage caused by misuse, negligence, or failure to follow safety guidelines, such as moving units, using silly string, or leaving inflatables up in high winds. Opt in for Damage Waiver for 12% of the rental cost on private parties, with rates for corporate events and festivals determined on a case-by-case basis. The Damage Waiver covers accidental and weather-related damage but does not cover intentional damage or damage caused by negligence. It must be added at the time of booking or before delivery.

About Us

Booking & Delivery

Payment & Cancellations

Setup & Equipment Use

Safety & Cleaning

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